OVERSTOCK SALE GOING ON NOW! 60% OFF SELECTED PLANTS FROM JUNE 13TH - 28TH

OVERSTOCK SALE PLANTS LISTED ON OUR 'SALE' TAB - MOST PRICES ARE BELOW WHOLESALE

ON SALE - SOME DISCOUNTS MAY NOT BE DIPLAYED ON THE PLANT PAGE, BUT WILL SHOW IN THE SHOPPING CART


HIGH HEAT WARNING FOR GROUND SHIPPING. We now highly suggest that everyone, no
matter your location use the 3 Day Select UPS shipping service to insure PLANTS
ARRIVE IN GOOD CONDITION. Ground Shipping will be safe when heat subsides.
PLANTS ARRIVING BURNED WILL NOT BE REPLACED OR REFUNDED

GET INSPIRED BY READING THE EXCITING PLANT INFORMATION IN OUR 'INSPIRATION' SECTION

Important Shipping information in our 'info' section PLEASE READ OUR SHIPPING INFO BEFORE PLACING AN ORDER

BEFORE PLACING AN ORDER, PLEASE BE AWARE THAT IT TAKES 1 TO 1 1/2 WEEKS TO PROCESS ANY NEW ORDER

Singing Tree Gardens Nursery

Refund policy

RETURNS AND EXCHANGES

If you receive your order and you would like to RETURN or EXCHANGE things, we will do that. You will be charged for all shipping fees and a restocking fee will be applied that is 10% the cost of the plants being returned.

 

All canceled orders will incur a 10% restocking fee after a 48 hour grace period.

Customer will pay all fees associated with canceled orders or returned checks.

 

Singing Tree Gardens is not responsible for shipping delays.

 

When unfortunate circumstances occur, we will do our best to work with you in order to correct whatever the problem is but once you order something and we grow it, package it and send it, we do require you to pay for it.

 

Providing excellent customer service our mission and your garden our passion. We are proud to share this garden adventure with you so please don't hesitate to reach out.

 

REFUND POLICY

Once your box has been opened, the plants become your property and you are responsible for their care. No refunds will be issued once you take over care of your plants.

 

If you open your box and there is a problem with your order, please let us know right away and take photographs. We will work with you to correct the problem.

 

Problems must be reported within 24 hours of receiving your order and this is how we deal with problems:

 

If your plant arrives damaged or destroyed/dead, let us know right away by email and include pictures. This is required in order to fill out a damage claim with UPS. If UPS approves our claim, you will be issued a store credit to replace the lost item. Each order is insured up to $100. If you would like to purchase more insurance, please let us know when the order is placed and we will find out the cost from UPS. The customer is responsible for paying the additional insurance.

 

If your package is stolen after it is delivered, Singing Tree Gardens is not responsible. The UPS tracking system allows you to follow the package to your doorstep. You are responsible for retrieving that package. We will always fill out UPS claims for lost packages and keep you up to date on the progress of your claim. If UPS approves your claim and pays for your order to be replaced, you will be shipped a second order. If UPS does not approve the claim, you will not be shipped a new order. Please check your property and your surroundings before you report a lost package. We do fill out UPS reports right away when something is reported because we want to do everything possible to get you your plants. If you report a lost package and it turns up, please let us know right away.

 

We do not issue refunds for plants that die in your garden.